Achieving Performance (ECITB Module 2)

• Describe effective performance management and associated techniques & methods for delivery
• Describe how to use tailored written and verbal communication for delivery of messages
• Explain Management of Change in the work environment and what is required to achieve effective outcomes
• Identify how teams change, develop and present challenges
• Explain the term Human Factors and why this is relevant in the work environment
• Describe the consequences of experiencing an incident/unplanned event and how to prevent these

The programme will be delivered on Zoom (an online platform), which allows sharing of the trainers screen, full video and audio, chat function and whiteboard function. 

Learning will be spread over 3 online sessions.