Assertive Communication Course from Rewards Training Scotland

Assertive Communication

Assertiveness is a way of expressing our thoughts and feelings in a direct, honest and appropriate way. This course will enable you to be more effective, positive and competent in the workplace, by learning to be firm but fair with your colleagues. It will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour.

Course Content

What is assertiveness
Understanding the differences between assertiveness, aggressive and passive behaviour and communication styles
Two way communication
Conflict management-dealing with negative style behaviour

What our clients are saying...

“Very informative and lots of useful tips which I can apply at work.”

“I just wanted to let you know how much I enjoyed both the Assertive Communication & Client Management courses. Both were very informative and helpful from both a personal and professional perspective. I also thought the course leader was very effective with her presentation style and did a very good job at conveying the objectives of the course and keeping the courses interesting.”