Business Administration
Business and Administration
Modern Apprenticeships

Suitable job roles for Business Administration Apprentices include Receptionist, Business Administrator, Accounts Assistant, Office Junior, Medical Receptionist, Junior Legal Secretary and HR Assistant.

Business and Administration Level 2 SVQ 
(SCQF Level 5)
Suitable for those in a basic administration role with limited responsibilities and tasks, who is closely managed and guided. Mandatory units cover undertaking allocated work, agreeing on how to manage and improve own performance in a business environment, and preparing to communicate. There is a wide range of optional units including document production, collating data, meetings and diaries, customer service, maintaining stock and IT and various specialist administrative functions.

This qualification takes 6-9 months to complete.
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Business and Administration Level 3 SVQ
(SCQF Level 6)

Suitable for those who may be relatively new to an administration role but is also suitable for an experienced administrator. 


Job roles at this level should involve responsibility and autonomy for a broad range of administrative activities. Mandatory units cover managing workload, communicating and planning, and improving own performance in a business environment. There is a wide range of optional units including document production and design, customer service, managing events and contribute to running a project.


This qualification takes 12 months to complete.

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Business and Administration Level 4 SVQ
(SCQF Level 8) 
Suitable for those in a business and administrative position that involves responsibility for managing staff and/or financial or other resources. Mandatory units involve managing and being accountable for own performance, managing work in a business environment and using information to take effective decisions. There is a wide range of optional units including managing communications, maintaining effective customer relations, negotiation in business, innovation, implementing change and project management. 

This qualification takes 12-18 months to complete.
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