Conflict Management
Conflict Management
There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant's conflict situations quickly, provide you with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
 
Course Content
  • Handle people and difficult situations effectively.
  • Understand how your behaviour and attitude can affect others.
  • Approach people problems with increased confidence.
  • Work with challenging members of the public to get positive results.
 
What our clients are saying...
 
"I have learnt how to diffuse conflict situations at work and that also avoiding conflict does not resolve it. Really interactive and engaging course. The trainer kept our interest all day and related back to our workplace."
 
"Everything was made easy to understand. The trainer was knowledgeable and funny, humour always helps to keep you focused!"
 
"I liked how the course was interactive and had a great time. I felt the trainer really understood our needs as an organisation."
 
"The interactive exercises make the course interesting and engaging. Really good advice that I will definitely put into practice."

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