By the end of this course the delegate should be able to:

• Understand communication skills and the role they play in building an effective relationship.
• Explain the mentoring process and what it means for the parties involved.
• Understand the skills involved in successful mentoring.
• Manage behaviours in order to establish rapport with the employee.
• Demonstrate effective listening skills.
• Question effectively, demonstrating an understanding of the various roles that questions play in this relationship.
• Learn how to pass knowledge on effectively.
• Have a basic understanding of learning styles, and how people learn best.
• Set achievable objectives.
• Understand various situations that might arise when working with a new employee.
• Be more self-aware and identify areas for improvement through an Action plan.