Reception Skills

Reception staff are often the first impression for your clients. Therefore, it's essential your reception staff have the necessary skills to make that lasting impression and handle enquiries efficiently.

   

The course will be interactive, with plenty of opportunities for delegates to put theory into practice with activities and exercises to reinforce the learning. 

Course Date

Wednesday 16th April 2025

Delivery

Online via Microsoft Teams

Course Time

1:30pm-4:30pm



Price

£249+VAT

Course Content

  • Creating a positive first impression
  • Communication techniques
  • Customer care skills
  • Dealing with difficult situations
  • Telephone skills/etiquette
  • The use of voice and speech
  • Practising good telephone techniques

What our clients say

"The course was very informative, engaging and contained lots of helpful information which I will use in my every-day job role, it allowed me to get to know others within a receptionist/administrator’s role and how it varies between industries. I really enjoyed finding out everyone’s ideas of what makes an ideal receptionist and how I can perform my every-day duties."


Previous Course Attendee - ICS Ltd