Telephone Skills
Telephone Skills Training
Many people overlook the importance of an excellent telephone manner. Customers who are handled well will notice the good service and hopefully build a long-term relationship with your organisation. The aim of the workshop is to enhance the skills of the participants and increase their confidence.
This course encourages the delegate to focus on their use of the telephone and reinforces the necessary skills required to create that lasting impression.
Content
• Creating a positive first impression• Communication techniques• Customer care skills• Dealing with difficult situations• Telephone skills/etiquette• The use voice and speech• Practising good telephone techniques
Interactive activities and exercises reinforce the learning. Participants work individually and in teams to gain experience in putting their skills into operation.
What our clients say
“Learned lots of hints and tips to improve calls. Enjoyed every minute of it!”
"Very clear and helpful course. Excellent trainer!"
"The trainer was very engaging and made it very personal to individual needs."
"Very good, clear and understandable!"
Edinburgh Training Location
Glasgow Training Location
Edinburgh Office
0131 557 6500
2nd Floor, Scott House, 10 South St Andrews Street
Edinburgh, EH2 2AZ
Glasgow Office
0141 332 8054
Office 5.09, Clockwise Offices, 77 Renfrew Street
Glasgow, G2 3BZ
For all the latest updates follow us:
Registered Office | Rewards Training,
The Pinnacle, Station Way, Crawley, West Sussex, RH10 1JH
